NDIS NDIS Plan Management

NDIS Marketing in 2023: 11 activities that work best

NDIS Marketing - 11 activities that work best

Marketing plays a crucial role in the success of any organisation, including those in the disability support sector. The National Disability Insurance Scheme (NDIS) in Australia has brought about significant changes in the way disability services are delivered and funded. To thrive in this evolving landscape, service providers must adopt effective marketing strategies. In this blog post, we’ll explore the NDIS marketing activities that work best, helping you reach your target audience and provide valuable services to those in need.

Be sure to also check out our Guide on How to Make Your Own NDIS Business Plan and also this article on How to get NDIS clients to ensure you are setting the right goals and know how to best target various types of NDIS participants.

Understanding Your Niche

Before diving into marketing activities, it’s vital to understand your niche within the disability support sector. This includes identifying the specific services you offer, the demographics of your target clients, and the unique value you provide. Tailoring your marketing efforts to your niche ensures you connect with the right audience.

Build a User-Friendly Website

Your website is often the first point of contact for potential clients. Ensure that it is user-friendly, visually appealing, and loaded with relevant information. Make sure it’s accessible to individuals with disabilities, adhering to web accessibility standards. Include clear calls to action, contact information, and a blog section for sharing informative content.

Online Advertising

Invest in online advertising to increase your online presence. Google Ads and Facebook Ads can be highly effective platforms for reaching your target audience. Use targeted keywords and demographics to narrow down your audience and maximize your marketing budget. Regularly analyse and adjust your ad campaigns to optimize results.

NDIS marketing activities that work best
NDIS Marketing Activities that work best

Community Engagement

Engaging with the local community is essential for NDIS service providers. Attend local events, disability expos, and workshops. Network with other providers, support organisations, and potential clients. Building strong community relationships can help establish your credibility and increase referrals.

Email Marketing

Email marketing is a cost-effective way to stay connected with your clients and keep them informed about your services. Create a newsletter that includes updates, success stories, and relevant articles. Encourage subscribers to share their experiences with your services, which can serve as powerful testimonials.

Leverage Social Media

Social media is a powerful tool for NDIS marketing. Create and maintain active profiles on platforms like Facebook, Twitter, Instagram, and LinkedIn. Share informative and engaging content, success stories, and updates about your services. Engage with your audience by responding to comments and messages promptly. Consider running targeted ad campaigns to reach a broader audience.

Educational Content

Develop content that educates your audience about the NDIS, disability services, and related topics. Blog posts, videos, webinars, and infographics can all serve as valuable resources for both potential clients and their families. Demonstrating your expertise can instill trust and confidence in your services.

NDIS Marketing Activities that work best
NDIS Marketing Activities that work best

Collaborate with Influencers

Partnering with influencers or advocates within the disability community can help amplify your message. Look for individuals who align with your values and mission. They can share their experiences with your services, providing authentic testimonials that resonate with your target audience.

Client Testimonials and Case Studies

Positive client testimonials and case studies can be incredibly persuasive. With the consent of your clients, share their success stories on your website and social media. Highlight the positive impact of your services and how you’ve helped individuals achieve their goals through the NDIS.

Compliance and Transparency

Ensure that your marketing materials and practices are compliant with NDIS regulations. Transparency is key in building trust with your clients and regulatory bodies. Make sure all information about your services, pricing, and eligibility criteria is easily accessible and accurate.

Continuous Improvement

Regularly assess the effectiveness of your marketing activities through analytics and client feedback. Adapt your strategies based on what works best and what doesn’t. Marketing is an ongoing process that requires constant refinement.


Effective marketing for NDIS service providers involves a combination of educational content, online and offline strategies, community engagement, and authentic storytelling. By providing valuable information, building trust, and showcasing your positive impact, you can connect with individuals with disabilities, their families, and caregivers, and make a meaningful difference in their lives through the National Disability Insurance Scheme. Remember that empathy, transparency, and a commitment to improving lives should be at the core of your marketing efforts.

Whatever marketing tactics you choose, always give priority to your current clients before you aim for more and more growth.

It’s good to be ambitious, but the well-being of participants that have already put their trust into your hands should always come first.

Brevity is here to help you every step of the way. Find out more about our software suite and how we can help you grow your provider business.